Your safety is our top priority at every step of the journey.
24/7 support throughout your entire journey, worry-free.
Tailored care for a comfortable and safe trip.
We always find the best route to take you to your destination.
Choose the date and destination according to your needs. We assist you in finding the best route and available rates.
We handle booking space on the plane, coordinating so you arrive safely at your destination.
We guide you through managing the necessary documentation and coordinate everything with the airline to minimize your stress.
We carefully inspect the kennel, documents, and requirements, using a rigorous checklist to ensure everything is ready for the trip.
We monitor every moment of your pet’s journey, ensuring their comfort and safety, keeping you informed at all times.
We coordinate the reunion, whether in Costa Rica or abroad, ensuring it’s happy and hassle-free.
We build relationships based on trust, advising you with transparency and offering the best options.
We adapt to your needs because every journey is unique, ensuring you feel safe and at ease.
You are our priority. We apply our 5 golden rules to ensure your well-being at all times.
At ShipMy.Pet, we don't just transport your pet; we care for them as if they were part of our family.
From the first contact to the final reunion, we ensure that every detail aligns with your expectations and your pet's well-being.
Our personalized guidance and quality processes guarantee peace of mind and trust every step of the way.
Fill out the form below, and we’ll provide you with a quote , within 48 business hours, offering the best price , for the best service..
If you don't find the answer to your question, feel free to contact us via email, phone, or by filling out our contact form.
Absolutely not. We are committed to providing careful and respectful handling at every stage of the transport process. Our team consists of experienced professionals in animal care, ensuring that pets receive the best possible attention throughout the journey. Additionally, we follow strict animal safety and welfare protocols, both on the ground and in-flight, to guarantee a comfortable and stress-free trip.
Yes, we maintain constant communication. From the moment your pet begins their journey, you will receive real-time updates on their location and status. We offer a tracking system that keeps you informed throughout the trip, providing peace of mind. Our team is also available to answer any additional questions during the transport.
Yes, if you don't have your own kennel, the ones we use are specifically designed and approved for air transport, meeting international safety standards. They are durable, well-ventilated, and provide enough space to keep your pet comfortable throughout the journey. We ensure each kennel is the appropriate size for the pet, ensuring both their safety and well-being.
They stay in a pet hotel, which is a designated and conditioned area for their well-being. These areas are controlled and managed by specialized staff who ensure that the conditions are suitable in terms of temperature, ventilation, and safety. This ensures that pets remain comfortable and calm during the waiting period.
Yes, during waiting times, we make sure pets receive food and water. Our team follows strict guidelines to ensure pets stay hydrated and their well-being is maintained at all times. At each stop, we check the kennel conditions and attend to the pet’s needs. That’s why they travel with the necessary containers and quantities of food and water required during the transport.
Generally not, for safety reasons and to minimize stress, pets are not taken out of their kennels during flights or layovers. This is a protocol followed by most airlines to ensure pets travel safely without being exposed to unnecessary risks. However, some airlines offer premium services (comfort stop, overnight service) providing extra care for pets, especially at the first connection point, ensuring greater comfort while they wait for their next flight segment. All under professional supervision and fully secure conditions.
In addition to cats and dogs, we can also arrange transport for other pet species, such as birds, small rodents, or reptiles. Each type of animal has specific transportation requirements, so we recommend contacting us to discuss the details and ensure we meet all necessary regulations for their well-being during the trip.
Brachycephalic breeds, such as bulldogs, pugs, and Persian cats, are more prone to respiratory issues due to the compressed shape of their airways. These pets require special care during air travel, as the stress and conditions in-flight can worsen their breathing difficulties.
Our services make the complicated simple, which is why our clients choose us.
